OUR TERMS OF SALE

Valid from 01/01/2024 to 31/12/2024.

Payment for all or part of a stay at the Travel Agency implies acceptance by the traveler of the conditions of sale, as well as the information and reservations of Philippines A La Carte.

 

1, PRICE

The services included for each trip or stay are specified in our catalog, as well as in the quotes sent.

The published prices do not include all services prior to check-in at the departure airport or after returning to the airport, as well as drinks, tips and any personal expenses during the trip. International flights are not included in our prices. Included in the duration of the trips:

  • The day of departure from the time of reception at the airport.
  • The day of return travel until the time of arrival at the airport.

No contestation concerning the price of the trip cannot be taken into consideration during or upon return from the trip. It is up to travelers to assess, before their departure, whether the price suits them by accepting the fact that it is a fixed price. This fixed price includes, in addition to the cost of all the services provided, the organization, advice and reservation costs (intervention and commercial margin) which remain ours.

Our package prices are based on a certain number of nights and services and not on a number of whole days. Therefore, if due to the schedules imposed by the transport companies, the first and last days are shortened by a late arrival or an early departure, no refund could take place.

 

The “catalog” prices of Philippines A La Carte, are the contractual rates negotiated with hoteliers and other service providers and on the basis of which we are invoiced. Therefore it is impossible to take into account certain promotional rates practiced on site on certain dates. No complaints or refund request will not be considered in this regard. If for any reason the traveler cancels his hotel reservations on site, no refund will be made and the nights purchased on site cannot be claimed from the Agency.

The details of the inclusions are clearly indicated for each hotel / tour / cruise in the paragraphs "Included" and "Not Included". Despite the care taken in the production of our brochure, errors may slip into it and cannot be held against us. 

The approximate price will become exact and final upon receipt of the deposit proof of registration for the stay, after the changes made during the various requirements of the traveler.

Low and High Season

We have several price ranges, available in three types of periods: low, high and peak season.

High season : from October 16 to May 31

Low season : from June 1st to September 30th

Seasonal Peaks: from October 1st to 15th, from December 15th to January 6th, ABC Zones of February holidays (and during the Chinese New Year) and from March 24th to April 30th

ALL stay started in low season and ending in a high season period will be billed for its entire duration at the high season rate base.

ANY stay started in high season and having days falling on a seasonal peak, will be billed for its entire duration on a peak season basis.

ANY stay started in low or high season having days falling on a seasonal peak, will be billed for its entire duration on a peak season basis.

Low season price cannot be combined with any offer or promotion.

Price revision

Our prices have been set based on economic data as of 1/01/2023.

Philippines A La Carte reserves the right to modify the prices in this brochure, both upwards and downwards, as follows:

Currency rates included in the price composition:

The Philippine Peso (PHP) is the motto we work with. No fluctuation the exchange rate of the currency used by the traveler cannot change the price in Philippine Peso indicated on the quote accepted by the traveler. Indeed, Philippines A La Carte cannot be impacted by these currency fluctuations, therefore the price indicated in foreign currency will be given for information purposes only.

 

Payment method fees:

Philippines A La Carte provides its travelers with several payment methods to pay amounts remotely: Bank transfer to our account SecurityBank, transfer Western Union™, Card payment via Wise™ and MoneyGram™ apps

Whatever the payment method used, all costs incurred will remain the responsibility of the traveler.

PayPal™ payments are not accepted by the agency for the sale of packages

 

Our pricing policy:

Philippines A La Carte does not underpay its service providers and sometimes has to overpay them to ensure a quality of service and reliability above normal. The same goes for our local teams. We will not be able to compete in price with what the traveler can find for himself on the internet or on site.

THE AGENCY GUARANTEES ALIGNMENT OF DIFFERENCE If the traveler finds a cheaper offer that meets the same standards, dates, services, the notification must reach us at least 20 working days before departure and presented in the form of a detailed quote produced by the agency that established it so that we can check and compare inclusions, activities and accommodation.

2, DEPOSIT

For any registration relating to one of our programs and itineraries, the Agency must collect from the traveler at the time of registration:

  • 50% more than one month before departure (the remainder 15 working days before “Day 1”)
  • 100% less than a month before departure.

For so-called stays seaside resorts (Hotel with or without flights), the full amount is required to confirm your reservation.

The traveler having not paid the balance on the agreed date is considered to have cancelled his trip without being able to rely on this cancellation.

The issuance of plane tickets will not be effective only after receipt of the deposit. Philippines À La Carte will not make any reservations hotel, flights, activity before confirmation of receipt of the latter and therefore reserves the right to cancel the stay in the event of non-payment of the full amount according to the schedule set by the Agency.

Special cases:

Customers Société Générale and affiliated (Boursorama) are invited to pay their deposit and balance by another means than bank transfer. 

3, FORMALITIES

Philippines A La Carte informs the traveler of the various formalities necessary for the execution of the trip. The completion of these formalities is the responsibility of the traveler (Except for procedures related to COVID)

The administrative and health information indicated is only for people residing in France and is subject to change, we invite our travelers to keep themselves informed until the time of departure. No refund can be made if the traveler does not show up at the times and places mentioned on his summons or if he cannot present the police or health documents required for his trip (passports, visas, identity card, vaccination certificate, etc.).

 

Formalities for minors:

Minors (-18 years old) can participate in one of our trips as long as they are accompanied by an adult (parent or approved by the parents) throughout the duration of the trip.

From the age of 15, minors must also have a valid passport or a national identity card. Under the age of 15, and if they do not have personal identity papers, minors must be registered on the passport of the person with parental authority with whom they are traveling (with photo).

When the minor is accompanied by a third person, other than his parents or only one parent, in the case of divorced or separated parents, he must be in possession of his personal identity document: passport or identity card (an authorization to leave French territory in the case of the identity card).

 

 

4, CANCELLATION DUE TO THE TRAVELER

In the event of cancellation, the reimbursement of the sums paid will be made less the cancellation fees specified below.

Any cancellation of a Package by the traveler will result in the following charges:

  • More than 30 days before departure : 50% of the total amount of the trip
  • From 30 to 20 days before departure : 75% of the total amount of the trip
  • 20 days before departure : 100% of the total amount of the trip

 

Regarding À LA CARTE water and land activities:

Any activity cancelled by the traveler will be charged for any reason. Philippines A La Carte may postpone it to a later date or produce an invoice that could be presented to an insurer if the reason for said cancellation is medical. For example, a traveler may decide to cancel an excursion due to bad weather, failure to show up for the scheduled appointment, etc. he will not be able to be reimbursed under any circumstances.

Special case relating to expeditions and sea cruises:

A traveler may be fully reimbursed for their activity if it was reimbursed following a decision by a third party (Coast Guard) for security reasons.

Regarding flights and hotels:

Any flight modification and/or cancellation is charged by the service providers. These costs will be borne by the passenger to which will be added a commission set by the agency of PHP 250 per modified ticket. A late passenger will not be able to claim any reimbursement compensation.

The same applies to travelers who do not show up at their hotel on the day of check-in for whatever reason (flight or boat delay or last-minute change of itinerary)

5, MODIFICATION BY THE TRAVELER

The traveler cannot, except prior feasibility study by the organizer, modify the course of his itinerary.

The modification will not be charged if it is for an extension of the trip (without change of departure date) or an order for additional services. For scheduled flights, refer to the cancellation conditions in article 4.

Any other changes made by the traveler will result in the following costs:

  • More than 30 days before departure : 780 PHP
  • From 30 to 21 days before departure : 1880 PHP
  • From 20 to 8 days before departure: 3724 PHP
  • Less than 7 days before departure : refer to the cancellation fees indicated in paragraph 4 above.

ANY CHANGE OF DATE IS CONSIDERED A CANCELLATION

 

 

7, CANCELLATION/MODIFICATION OF THE TRIP BY PHILIPPINES À LA CARTE

It is possible that in some cases Philippines A La Carte be forced to cancel or modify the trip.

The traveler will not be able to claim any compensation. if the cancellation or modification of the trip is imposed by circumstances of force majeure or for reasons relating to the safety of travelers.

The size of the groups for cruises and tours is indicated in the price tables in reference to each trip, Philippines à La Carte reserves the right to maintain the departure, with a number of participants lower than that indicated. In the event of insufficient participants, Philippines A La Carte will warn its travelers until 21 days before departure et will fully reimburse the amounts already paid, without this cancellation giving rise to a claim for compensation for damage suffered. Philippines À La Carte will try as far as possible to offer a replacement trip.

IMPORTANT:

Philippines A La Carte will adapt its itinerary according to flight delays and boat on arrival and therefore on departure of our packages. In no case will the agency reimburse the amounts incurred if the reason given is the latter, not being able to be held responsible for these said delays, the agency will nevertheless propose a solution adapted to an exceptional situation.

 

 

 

8, DURATION OF THE TRIP

The indication of the duration of the FRANCE/FRANCE trip does not mean that the number of days mentioned will be spent at the destination. This indication means that the organizer provides services spread over the said number of days, from the time of the call at the airport on the day of departure, until the landing time of the international flight, on the day of return.

Unless otherwise stated, it should be considered that the The first and last days of your trip will be dedicated to international transport and will not include any services at the place of stay.

 

 

9, AIR TRANSPORT

The liability of the airlines participating in the trips presented in our catalogue, as well as that of their representatives, agents or employees, is limited in the event of damage, complaints or claims of any nature, to the air transport of persons and their baggage exclusively as specified in their general conditions, an extract of which appears on the transport tickets given to you.

The carrier also reserves the right, in the event of an event beyond its control, to transport the passenger by any other mode of transport of its choice with reasonable diligence, without any compensation being claimed.

The identity of the air carrier indicated in this brochure may be subject to change.

The schedules of all flights, in particular chartered flights which allow you to benefit from advantageous rates but which have the disadvantages of flexible schedules which cannot be controlled, as well as the types of aircraft are also indicated for information purposes only and may be subject to change.

The special arrangements for organising special flights may result in late evening departures and early morning returns. It is also advisable not to make any major commitments on the day of your return or the following day. Unused plane tickets, whether outward or return, are not refundable. The same applies in the event of theft or loss of a ticket if the traveller is obliged to purchase a replacement ticket at their own expense.

Airports: The name of the airport, when the city served has several, is given for information purposes only. It may therefore be modified. Philippines A La Carte cannot be held responsible for the costs incurred by this modification if the latter results from causes beyond its control..

 

Meals on board: Please note that on some special flights, meals and drinks are subject to a charge.

Airlines enter into commercial agreements known as code sharing, which consist of marketing a flight under their own name while it is used by an aircraft and crew from another company. Generally, these agreements are concluded between major scheduled airlines with comparable services and reputation. You may therefore be led to book a flight with a specific airline and travel with another because of this type of agreement.

10, CAR/MOTORCYCLE/OTHER RENTAL

The rental companies reserve the right to substitute an equivalent model, of the same category, to that requested when booking.

Philippines A La Carte disclaims any liability in the event of an accident with one of the rented vehicles.

The signing of an additional rental contract with discharge will be necessary before renting any vehicle.

Rental of vehicles belonging to Philippines A La Carte are subject to specific conditions which the traveler is required to read before any rental.

11, LOSSES AND CLAIMS

In accordance with the Warsaw and Montreal Conventions regulating air and international transport, the carrier to which we have entrusted your transport is liable for damage resulting from any flight delay or damage (destruction, loss) caused to your baggage, according to the limits set by these Conventions and included in the Conditions of Carriage attached to your ticket. In addition, the applicable European regulations (EC Regulation 261/2004 of 11 February 2004) allow you, in the event of a significant delay, cancellation or overbooking of your flight, whether scheduled, charter, flight-only or included in a package. A notice in the boarding area informs you of your rights in this matter and in the event of a claim, a notice stating your rights to compensation will be given to you there.

  • baggage

No baggage insurance is included in our packages. Take out the guarantee with the airline to cover you in case of theft, loss or delay in delivery of your personal effects.

Philippines A La Carte indicates in its quotes the weight limit supported, any kilo exceeding the limit will be the responsibility of the traveler at the price set by said companies.

  • After sale

When a traveler finds that a service is not provided as expected, in order to avoid inconvenience for the entire duration of the trip or stay, he must immediately contact local officialsIf he does not win his case, he must demand from the hotelier or local representative a certificate of downgrading or services not provided. Philippines A La Carte will act accordingly to fill the gaps and the damage suffered in order to find an amicable and equitable solution for both parties.

Any complaint relating to a trip or stay must be sent, within 30 days, by registered letter with acknowledgment of receipt to the Travel Agency.

It is advisable to insure yourself for all risks not covered by Philippines À La Carte.

12, RESPONSIBILITY

Our responsibility arises from the application of Philippine law on the matter.

The Philippines À La Carte Company is responsible for the smooth running of the trip without, however, being held responsible for unforeseeable circumstances, causes of force majeure or the actions of third parties. Nevertheless, even in these latter cases, the tour operator will endeavour to seek solutions to overcome any difficulties that may arise.

 

 

 

13, INFORMATION

A/ Air transport

The consequences of accidents/incidents which may occur during the performance of air transport are governed by the provisions of the Montreal Convention or by local regulations governing national transport in the country concerned.

Passenger information on the identity of the air carrier

"In accordance with Decree No. 2006-315 of March 17, 2006, the traveler is informed of the identity of the contractual or de facto carrier(s) likely to operate the purchased flight. The seller will inform the traveler of the identity of the actual airline that will operate the flight(s). In the event of a change of carrier, the traveler will be informed by the contractual carrier or by the travel organizer, by any appropriate means, as soon as he or she becomes aware of it."

Modification of the information contained in the brochure (article R.211-7 of the Decree of June 15, 1994)

Some information contained in this brochure and/or indicated on the relevant pages may be modified before the conclusion of the travel contract. Philippines À La Carte undertakes to communicate in writing (email) or orally to its travelers any possible modifications that may be made to the information contained in this brochure. The modifications concern in particular the identity of the contractual carriers and any actual carriers, communicated pursuant to Articles 1, 2 and 5 of Decree 2006-315 of March 17, 2006.

 

Blacklist of airlines

Pursuant to Article 9 of European Regulation 2111/2005 of 14 December 2005, the list of airlines banned from operating in the European Community can be consulted in agencies and on the following websites:

-Link to the European Commission / DG Transport website: http://europa.eu.int/comm/transport/air/safety/flywell_fr.htm

 

-Link to the list of banned airlines:

http://europa.eu.int/comm/transport/air/safety/doc/flywell/2006_03_22_flywell_list_en.pdf

-Link to the list of passenger air carriers authorized and air carriers prohibited from serving France by the Directorate General of Civil Aviation (DGAC) prohibited airlines (in English):

http://www.dgac.fr/html/oservice/liste.htm

B/ Circuits-Itineraries

The names of the hotels are given for information purposes only before booking and may be replaced by others of the same category or higher category depending on occupation at the time of booking.

As the circuits are doubled on certain dates, the stages may be reversed or staggered, the entirety of the visits being however respected.

The itineraries mentioned in our programs may be modified due to circumstances beyond our control or due to events caused by force majeure.

C/ Hotels

It is the rule in international hotels to take possession of the room from 13 p.m. and to vacate it before 12 p.m. regardless of the time of the return flight. We will not be able to deviate from this rule. In the event of a late arrival at the hotel, and regardless of the length of time spent in the room, the night will be charged in full. It may happen that certain facilities are not open to the traveler at certain times, such as a swimming pool temporarily closed for works. Under no circumstances can Philippines À La Carte be held responsible.

 

At the time we are putting together this catalogue, some hotels have not expressly informed us whether services such as safe rental, babysitting, mini-club, minibar, shuttles to the city centre are chargeable or not. Also, unless expressly stated otherwise on the chargeable or free nature of these services, it is possible that if you use them you will be asked to pay.

As a general rule, pets are not allowed in hotels. Some have told us that they accept them (outside of common areas, such as restaurants, swimming pools, etc.); however, a request will be made for final confirmation at the time of booking.

Since the Philippines À La Carte Catalog is decided well in advance, the opening and closing dates of the establishments offered may be subject to change without us being informed, sometimes.

Unless expressly requested by the traveler when designing the stay, all our quotes are based on 2 people per room.

Despite the extra charge, single rooms are often small and poorly located in most hotels. In addition, during high and peak seasons, they may be refused by hotels.

Triple rooms are double rooms in which a bed is added (often an extra bed) leaving little space in the room. The same is sometimes true for quadruple rooms (with 2 extra beds).

Air conditioner : In many establishments, the air conditioning is activated using a magnetic card issued with the room key. Therefore, you should not expect permanent air conditioning in your accommodation when you are not there. In addition, for reasons of economy or energy distribution, it may happen that the air conditioning is only available for a few hours during the day and night.

DOUBLE BOOKING / DOUBLE RESERVATION

It may happen due to negligence on the part of the hotel or one of its staff or even a problem with a computer system that two reservations are made for one and the same room. If Philippines A La Carte takes special care to check its reservations months in advance and at least 7 days before arrival, The agency cannot be held responsible for such an error and will do everything it can to help its travelers find an alternative solution.

D/ Mini-club

The times and ages of children are given as an indication and are subject to change.

E/ Weather

Philippines A La Carte cannot be held responsible if, due to weather conditions, outdoor activities cannot be carried out.

F/ Meals

Meals not included, unless indicated in the program, are the responsibility of the traveler.

The last day's services end after breakfast.

When the hotel offers wine and water with meals, it is water in a carafe and not mineral water. The fact of not drinking wine, for example, will not be subject to any refund or compensation.

G/ Suitability for travel

In accordance with legal provisions, the traveler must inform us at the time of booking of any determining factor in their choice, of any particularity concerning them which may affect the progress of the trip or stay.

Due to the difficulties and constraints that may arise for certain stays or tours and the physical and psychological autonomy that they imply, Philippines A La Carte reserves the right to refuse any registration or participation in certain sports or cultural activities (visits to steep or difficult to access sites) that appear unsuitable. The traveler must produce a medical certificate of fitness in order to deviate from this rule, the insurance company's guarantee not being acquired if it turns out that the physical or mental state of this person does not allow him or her to travel or participate in a particular activity.

H/ Luggage

Philippines A La Carte cannot be held responsible for personal items lost at airports or during transfers, stays, cruises or tours.

I/ Excursions, Additional activities

The majority of excursions and activities are carried out and carried out by Philippines A La Carte, These can be delegated if our boats, guides, drivers, vehicles are all already reserved before your stay.

We may select local service providers who are responsible for the smooth running of services with participation or supplements to your package. In accordance with current regulations, we cannot be held liable, in the context of these services, in the event of a fault on the part of our local service provider.

We also draw your attention to the fact that on site service providers not referenced by our company may offer you these same services at a lower cost, our company will purely and simply decline all responsibility in the event that you decide to use their services.

UNUSED SERVICES ARE NOT

REFUNDABLE

 

In order for it to be taken into account, in addition to reporting by email and/or orally, any complaint must be accompanied by a letter with acknowledgment of receipt to the following address:

Philippines A La Carte, Phil A La Carte Travels Inc.

10 REAL STREET. Barangay Buena Suerte

5313 EL NIDO BACUIT

Palawan, Philippines